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Every package that we ship utilizes Age Verification. This means that in order for the Shipping Company to hand over the package, you must verify that you are 18 years of age or older and sign for the package. If the Shipping Company cannot verify your age, they will ship the items back to us. Any items that are eligible for a refund will be done so minus a 10% restocking fee, as well as any shipping charges incurred for shipping the items to you, and for the Shipping Company to ship them back to us. This is absolutely non-negotiable. If you are underage, please do not order items, you will lose money doing so.
Shipment Processing Time
All orders are processed within 48 hours. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order that we become aware of, we will contact you via email or telephone as provided on your order.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Redux Vapers Ltd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Redux Vapers Ltd. reserves the right to refuse shipping an order, for any reason.
Every package shipped from Redux Vapers is insured up to $100.00 through Canada Post. Lost, stolen or damaged shipments are the responsibility of Canada Post once whey leave our facility. Please report any lost, stolen or damaged shipments to us so that we can open a support ticket with Canada Post on your behalf.
Delivery Cut-Off for same day delivery is 4:00 pm daily. Orders received prior to 4:00 pm will be delivered between 5:00 pm and 10:00 pm. It is the customer's responsibility to ensure accuracy of information provided and to be at the location specified on the order at the time of delivery. Orders received after the daily cut-off will be delivered next day between 5:00 pm and 10:00 pm.
Sorry, at this time, delivery is offered for residents within the city limits of Calgary only. Exclusions include municipalities outside Calgary City Limits such as Airdrie, Cochrane, Olds, Okotoks, Chestermere, Balzac, etc.
Services are offered in partnership with Brewtal Juice Co’s Mobile E-Liquid Services. Redux Vapers Ltd. is exclusively responsible for ensuring the package contents and condition for which the product is received by the customer. Brewtal Juice Co is responsible for collecting payments for all Debit and Credit transactions. Brewtal Juice Co ensures payment will be provided to Redux Vapers Ltd.
By signing for the package, the customer acknowledges that the product was received in full and good condition. Any defects therein are considered to be manufacturer error and now default to Redux Vapers Ltd.’s return and exchange policy.
Brewtal Juice Co has authority to refuse delivery if the Customer is not at the location they input on the order, there is a safety concern (due to weather, physical distress, an act of God, or any other reason that creates a safety concern as judged by the driver), non-payment, or any other reason as justified and deemed logical between Redux Vapers Ltd. and Brewtal Juice Co.
Brewtal Juice Co will be checking ID upon delivery. By purchasing from Redux Vapers Ltd. online, the customer verifies they are of legal age. The customer must provide current government issued I.D. that matches the name on the order.