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Every package that we ship utilizes Age Verification. This means that in order for the Shipping Company to hand over the package, you must verify that you are 18 years of age or older and sign for the package. If the Shipping Company cannot verify your age, they will ship the items back to us. Any items that are eligible for a refund will be done so minus a 10% restocking fee, as well as any shipping charges incurred for shipping the items to you, and for the Shipping Company to ship them back to us. This is absolutely non-negotiable. If you are underage, please do not order items, you will lose money doing so.
Shipment Processing Time
All orders are processed within 48 hours. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order that we become aware of, we will contact you via email or telephone as provided on your order.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Redux Vapers Ltd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Redux Vapers Ltd. reserves the right to refuse shipping an order, for any reason.
Every package shipped from Redux Vapers is insured up to $100.00 through Canada Post. Lost, stolen or damaged shipments are the responsibility of Canada Post once whey leave our facility. Please report any lost, stolen or damaged shipments to us so that we can open a support ticket with Canada Post on your behalf.